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Posted : Tuesday, October 17, 2023 01:43 AM
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC.
From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Full Time and Part-Time Benefits Insurance (Medical, Dental and Vision) Supplemental Insurance Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Management Responsibilities Participates in the selection of front desk agents Trains all front desk agents in accordance with Brand and internal standards Schedule the front desk staff in accordance with budget guidelines and through the direction of the GM Evaluates the job performance of each front desk agent Maintains working relationships and communicates with all departments Maintains master and floor level key control Verifies that accurate room status information is maintained and properly communicated Resolves guest-related problems quickly, efficiently, and courteously Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel Supervises, and when necessary inspects guest rooms and acts as room’s inspector Checks cashiers in and out and verifies banks and deposits at the end of each shift Enforces all cash handling and credit policies including incoming check policies and procedures Conducts regularly scheduled meetings of front office personnel Any other functions as requested or needed leading to the successful operations of the hotel Additional Responsibilities Receiving accommodation reservations from visitors Taking the details of all arriving guests including payment information Allocating rooms to all guests Providing information to guests about the procedures, policies, and facilities of the hotel Providing the guest with the necessary tourism information Handling all customer concerns and queries Issuing receipts to the guests Ensuring the safety and security of all guests Maintain all guest reservations in accordance with credit card security requirements Balance and properly account for cash drawer at the desk for each shift Maintain all training requirements as set forth by General Manager Assisting guests with safety deposit box forms and keys as outlined by GM Wear a provided uniform and nametag at all times on the property Perform routine cleaning throughout the work area Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department Smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel Respond to guest’s requests for immediate repairs Report lost-and-found items in accordance with hotel procedures All other assigned duties Qualifications/Requirements High school diploma or equivalent Must be able to work a flexible schedule and be “on-call” for weekends, emergencies, or for anyone who “call’s off” of a scheduled shift Prefer at least one (1) year of related experience with a minimum of one (1) year of front desk supervisory experience Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Full Time and Part-Time Benefits Insurance (Medical, Dental and Vision) Supplemental Insurance Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Management Responsibilities Participates in the selection of front desk agents Trains all front desk agents in accordance with Brand and internal standards Schedule the front desk staff in accordance with budget guidelines and through the direction of the GM Evaluates the job performance of each front desk agent Maintains working relationships and communicates with all departments Maintains master and floor level key control Verifies that accurate room status information is maintained and properly communicated Resolves guest-related problems quickly, efficiently, and courteously Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel Supervises, and when necessary inspects guest rooms and acts as room’s inspector Checks cashiers in and out and verifies banks and deposits at the end of each shift Enforces all cash handling and credit policies including incoming check policies and procedures Conducts regularly scheduled meetings of front office personnel Any other functions as requested or needed leading to the successful operations of the hotel Additional Responsibilities Receiving accommodation reservations from visitors Taking the details of all arriving guests including payment information Allocating rooms to all guests Providing information to guests about the procedures, policies, and facilities of the hotel Providing the guest with the necessary tourism information Handling all customer concerns and queries Issuing receipts to the guests Ensuring the safety and security of all guests Maintain all guest reservations in accordance with credit card security requirements Balance and properly account for cash drawer at the desk for each shift Maintain all training requirements as set forth by General Manager Assisting guests with safety deposit box forms and keys as outlined by GM Wear a provided uniform and nametag at all times on the property Perform routine cleaning throughout the work area Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department Smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel Respond to guest’s requests for immediate repairs Report lost-and-found items in accordance with hotel procedures All other assigned duties Qualifications/Requirements High school diploma or equivalent Must be able to work a flexible schedule and be “on-call” for weekends, emergencies, or for anyone who “call’s off” of a scheduled shift Prefer at least one (1) year of related experience with a minimum of one (1) year of front desk supervisory experience Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Phone : NA
• Location : Hartsville, SC
• Post ID: 9071298550
