Quality Assurance Client Relations

Job Description Job Description At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind.
The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions.
As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions.
Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
Incredible Benefits! Medical, Dental, and Vision – effective day 1 Paid time off and holidays 401k company match up to 6% Tuition Reimbursement – available after 90 days Employee referral bonus Employee discount program Employee recognition program Charitable gift matching Company paid parental leave Career advancement opportunities Location/Division Specific Information Florence, SC Pharmaceutical Services Group – Active Ingredients Product (API’s) Discover Impactful Work: Support colleagues by providing direct quality support to the business unit.
Performs quality functions to ensure accurate and timely completion with decision making, coordination and communications required.
Reviews, approves, tracks and presents documents and procedures required for compliance with pharmaceutical regulations.
Identifies areas of non-compliance, provides recommendations to others and implement solutions to resolve quality and efficiency issues.
Implements systems to ensure compliance with new and changed regulations.
Performs activities across quality functions to support the business units.
What will you do? Serves as the Quality Assurance link between Thermo Fisher Scientific and external customers.
Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
Represents Quality Assurance at kick off meetings as required by the customer.
Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
Participate in internal audits per established schedule and procedure.
Supports multiple projects of high complexity on critical timelines.
Accountable of the approval & oversight of manufacturing and quality activities associated with exceptions, CAPA, deviations, change control requests, and other documentation related to Mfg, QC and QA operations.
Measures and reports on key performance indicators at the site and customer level; develops and implements effective corrective action plans in conjunction with manager to address any areas of concern.
Education Bachelor’s degree in Science, Engineering or related field required.
Experience At least three (3) years of experience in a progressive role within a manufacturing or laboratory environment, preferable in pharmaceutical - API or chemical industries.
Equivalency: Equivalent combinations of education, training, and relevant work experience may be considered.
Knowledge, Skills, Abilities Strong understanding of quality and regulatory requirements in the pharmaceutical (API) industry, including pharmaceutical GMPs, FDA regulations and current Good Documentation Practices (cGDP).
Works on issues of moderate to high complexity in regards to compliance of processes and product within quality & regulatory compliance and data integrity.
Knowledge in process improvement tools and implementation (Six Sigma, Lean Manufacturing, Risk Assessment, Root Cause analysis) Analytical and Quality approach.
Ability to work in a fast paced environment, able to multi-task and results-oriented.
Effective time management and prioritization skills and outstanding attention to details.
Validated excellence in customer service skills.
Excellent social skills to establish and maintain effective working relationships with internal and external customers.
Highly effective communication verbal, written and presentation skills to high level management, customers, and employees, including technical writing skills.
Proficiency in English Language Proficient in the use of computerized systems and software (i.
e.
Outlook, Excel, Word, PowerPoint, Trackwise, SAP) and project management skills.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued Apply today! https://jobs.
thermofisher.
com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation